Thank you for visiting The Energy of Conversation. I have a passion for the learning and development of teams and individuals and I believe I can be of significant help to your organisation. I will tell you a little bit about my background.

I spent 20 years in the research industry as a manager who trained, mentored and coached staff. Over the years I have learned to appreciate and understand the difference between these approaches and how they fit into the role of the business leader. In the early 90s I trained call centre staff before later training teams to write software scripts using logic statements.

Prior to this time I had been teaching guitar at an adult education institute and I believe this contributed to my understanding of not only the way that we learn but what motivates us while we learn. As my career developed I became Board Director in an SME heading up two call centres in Newport, Wales & East London.

In 2001 I joined GfK and was the budget holder for “Centel” a call centre based in the south west of England. With the support of a strong team I introduced several initiatives which culminated in turning a sizeable deficit into a sizeable profit.

I then spent over 3 years at global research giant TNS, where I became Quality Director for c. 600 staff, working closely with the L&D Dept as a corporate coach, speaker & trainer.

To conclude I am a highly motivated professional with a broad business and technical understanding alongside a sound working knowledge of quality standards ISO 9001, 20252 and 27001.

My qualifications include a Lead Auditor Certificate (ISO 9001), a Diploma in Corporate & Executive Coaching and a Diploma in Personal Performance Coaching.

If you would like me to send you a structured CV please email davidfinney@theenergyofconversation.co.uk

David Finney, spring 2011